News, features, and commentary from the biggest city in the Americas, Mexico City.
By Darren M. Popik —
As a proud carnivore, it’s a dark day when I must stand up and let it be known that one of my formerly favorite hamburger restaurants appears to be involved in a scam.
False advertising, for sure.
The restaurant in question is Wendy’s — specifically, their Mexico division.
See, as many of you may know, Wendy’s sells a great burger known as the baconator.
Two patties of beef, two pieces of cheese, and SIX — YES, SIX! — strips of bacon.
However, the baconator you get, may depend on where you live …
See, a couple months ago, on a visit to the Wendy’s on Calle Genova (Zona Rosa) in Mexico City, I decided to order a baconator combo.
And I couldn’t believe what I received.
I got a small burger with ONE patty of beef, ONE piece of cheese, and ONE — YES, ONE! — strip of bacon.
On top of that, the beef was undercooked, as was the bacon. Absolutely pathetic.
I assumed they must have given me the wrong burger, but I was very hungry, so I ate my burger anyway.
I mean, their junior bacon cheeseburger at least comes with two strips of bacon (and generally on the crispy side, the way bacon was meant to be). But to sell a burger advertised for its bacon content, with just one strip of bacon?
Fast forward one month …
I stop by this same Wendy’s again. And I want bacon. So, I order the baconator again, assuming I’ll get the right hamburger this time.
What did I get?
I got exactly the same burger as before — and it was even undercooked, just like the previous time! As you can see by my photo, it’s a far cry from what a baconator is supposed to be.
So, in the end, I have to conclude that Wendy’s Mexico is conning the public. I say I have to conclude this, because nobody from Wendy’s will respond to my complaint.
Is this genuinely what they pass off as a baconator in this country?
They should be ashamed of themselves. The chain’s founder, Dave Thomas — God bless his soul — never would have allowed this to go on at any of his restaurants.
I have attempted to contact the people at Wendy’s (via email to their Mexico City office), as well as posting a message to their Mexico Facebook page. But apparently they hate their customers, because nobody has taken the time to respond.
So, fair warning — steer clear of Wendy’s in Mexico.
If you’re in the Zona Rosa, I personally recommend walking right past the Wendy’s, and on to Carl’s Jr., which is just a half a block away on Genova. Here, you’ll get what truly is the finest burger in my mind — their guacamole bacon cheeseburger.
This burger never disappoints, and Carl’s Jr. never tries to con me by giving me a cheap, cut-rate burger. I always get the product, as advertised. And it is outstanding.
It can be a little bit messy to eat, what with the guacamole, but yeah, it’s worth it.